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Owned and operated by Homes By Crane UNA, our team is ready to answer questions about saunas, cold plunges, and massage chairs.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas and cold plunges may include specific delivery details on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you have not received tracking information within 3 business days, feel free to contact us by email or phone.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review the item's condition requirements and any return instructions outlined in our Return Policy page before sending anything back. Contact our team to start the process.
Can I exchange a product for a different model?
Yes, exchanges are available within our 30-Day Returns window. Reach out to our team with your order number and the model you would like instead, and we will walk you through the next steps.
How do I know which sauna or cold plunge is right for my space?
Each product page lists detailed dimensions, power requirements, and recommended room sizes. If you are still unsure after reviewing those specs, send us a message with your available space measurements and we will help you narrow down the best fit.
What kind of power supply do infrared saunas require?
Most of our infrared saunas plug into a standard 120V household outlet, while larger models may require a dedicated 240V circuit. Check the specifications tab on each product page for exact electrical requirements before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If something is not the right fit for your space, our return window gives you flexibility and peace of mind.
